Helmar Bachle

German native speaker fluent in English with 3+ decades of work experience

• Demonstrate the ability to deliver results under pressure
• Logical approach to problem resolution
• Prioritise and manage own workload
• Multilingual and Self motivated
• Desire to learn more

Selling Partner Support (SPS)@AMAZON Germany

As a Level 4 Support Specialist for our third-party premium sellers, I am responsible for providing top-notch phone and email support. I specialize in FBA Financial Transactions (FFT), investigating escalations, and reimbursing sellers for lost or damaged inventory, FBA orders, and shipments, if eligible. Additionally, I handle other FBA queries, troubleshoot technical issues, and provide the seller with the most effective solution. I am also skilled at fixing incorrect information on product pages and advising sellers about restricted and prohibited products.

Data Analyst @Cyntergy London, UK

Assisting IT support needs such as detecting software/hardware problems, liaising with third party suppliers Escalate the issues to engineers for supporting and installation of new hardware and software Providing B2B technical support for TKMaxx, Primark, Bonmarche and WH Smith. Troubleshooting, diagnosing and resolving problems to the user's satisfaction.

Concierge Specialist @Axa Redhill, UK

Dealing with telephone and email enquiries from Corporate and VIP German, American and British customers Delivering concierge service on a global basis and providing tailored solutions Handling extraordinary requests of wealthy customers Delivering solutions to the customers's satisfaction

Technical Professional for BOSCH @Sitel London, UK

Ensuring and delivering the best quality of service to our client Handling inbound / outbound calls and emails in a timely manner Advise the customer to choose the best product and service package for his needs Troubleshooting technical issues with devices products and Apps After-sales support for customer regarding spare parts and accessories Updating communication sheet and providing feedback to the client in order to improve quality

Technical Support for GOOGLE @WDS Bournemouth, UK

Providing multiple channel (phone, chat, email) customer support to end users in English /German Assist customers with order payment and billing issues Logging customer and product information into CRM systems Troubleshooting issues on GOOGLE Play Store Achieved a high standard in personal KPI targets and helped the customers to resolve their issues

Consultant Digital Media and Services @T-Mobile Stuttgart, Germany

Proactively approaching customers at the Point of Sales Selling broadband contracts for the big telecoms VODAFONE TELEKOM and O2 Cross Selling and setting up internet connections and hardware on request Powerseller for Sky Pay TV persuaded prospects to enjoy great entertainment and sports Participated in the marketing campaign for the German brand METABO a producer for Power Tools Exceeded targets in all campaigns

Branch Manager @Avis Rent a Car Stuttgart, Germany

Oversee commercial calls and fleet plans within the territory to optimise revenue and customer service Manage and develop business relationships and exceeded constantly the revenue target Execute business goals and operating plans to deliver best results Maintain and support breakdown service 24/7 Lead a team of agents and drivers